Tech support

Hey there Hike it Baby friend! We’re sorry you are experiencing problems with the website. We hope that we can quickly resolve this for you. Below are common scenarios with easy fixes!

Registration/Login Issues

**Since moving to free membership, we’ve identified an issue where some users may login, attempt to view a hike, and then still receive a message to log in.  PLEASE EMAIL US! This is a quick fix, and we can get you up and running again quickly!**

• Most registration/login issues are resolved by clearing your cache & cookies, restarting your web browser and attempting again. Instructions on how to do this are at the bottom of the page.
• If clearing cache & cookies does not resolve it, check for pop-up blockers. This may be preventing a window from opening up and continuing the process.
• If you continue to have issues, please fill out the Tech Support Contact form at the bottom of page.

Password Issues

• If you recently changed your password and it’s not working, most likely it’s attempting to log in with a cached page that contains your previous password. Please clear your cache & cookies, restart your web browser and try again. Instructions on how to do this are at the bottom of the page.
  • If you continue to have trouble viewing the Calendar, please fill out the Tech Support Contact form at bottom of page
• If you need to reset your password, please fill out the Tech Support Contact form at bottom of the page and we will be happy to assist you!

Calendar/Hike Issues

• If you have just created an account and are attempting to view Hikes, but are having issues or getting re-directed, please clear cache & cookies, restart your web browser, and try again. At the bottom are instructions on how to clear this on your type of device/browser.
  • If you continue to have trouble viewing the Calendar, please fill out the Tech Support Contact form at bottom of page
• If you are needing to update/cancel a hike, please email calendar@hikeitbaby.com with the following details
  • Hike Name or Hike Link
  • Date and Time
  • Edits needed
• If you are having issues submitting, please fill out the Tech Support Contact form at bottom of page

Family Trail Guide

• If you are wanting to submit a trail, please visit the Submission Page
• If you are having any issues with the Family Trail Guide, please email trailguide@hikeitbaby.com for assistance

Other Issues/Questions

• If it’s an issue that doesn’t particularly pertain to website errors, you can reach out to info@hikeitbaby.com for further assistance.

Tech Support Contact Form

If any of the above did not resolve your issues, please fill out the Tech Support Contact form below with as much detail as possible. The more info you provide to us the first time, the faster we can resolve your issue. We strive to answer all emails within 24 hours or less, but if you do not get a response or the matter is urgent, please follow up by emailing techsupport@hikeitbaby.com directly.

How to Clear Cache & Cookies

Safari:

• Desktop:
  1. Click ‘Safari’ in Menu Bar
  2. Click ‘Preferences’
  3. Click ‘Privacy’
  4.  Click ‘Remove All Website Data..’ or ‘Manage Website Data’
  5. Click ‘Remove All’
  6. Close browser and reopen
• Mobile:
  1. Go to ‘Settings’ App on the device
  2. Go to ‘Safari’
  3. Scroll down and click ‘Clear History and Website Data’
  4. Click ‘Clear History and Data’ pop up

Chrome:

• Desktop:
  1. Open Chrome.
  2. At the top right, click More (Three dots)
  3. Click ‘More Tools’
  4. Click  ‘Clear browsing data’
  5. Select ‘All time’.
  6. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  7. Click ‘Clear data’
  8. Close Browser and reopen
• Mobile:
  1. Click ‘Menu’ in browser (Three dots)
  2. Click ‘Settings’
  3. Click Privacy option
  4. Click ‘Clear Browsing Data’
  5. Verify boxes for cache and cookies are checked
  6. Click ‘Clear Browsing Data’ at bottom
  7. Click ‘Done

Internet Explorer (IE):

• Desktop:
  1. Select Gear Icon
  2. Select ‘Safety’
  3. Select ‘Delete Browsing History’
  4. Make sure ‘Temporary Internet Files’ and ‘Cookies’ are checked
  5. Click ‘Delete’
  6.  Once you get confirmation pop up that it has been completed, close your browser and reopen it.
• Mobile:
  1. Click the Internet Explorer live tile on the home screen.
     2. Click on the ellipses (…) at the bottom right.
     3. Scroll down and tap settings.
     4. Scroll down and tap delete history.
     5. Tap delete to confirm.
     6. Wait a few seconds for the cache and cookies to clear. Then, you can tap the back button to return to Internet Explorer.

Firefox:

• Desktop:
  1. Click the Library button
  2. Click ‘History’
  3. Click ‘Clear Recent History…’
  4. Click the drop down time range option and choose ‘Everything’
  5. Click arrow next to Details
  6. Make sure Cookies and Cache are selected
  7. Click ‘Clear Now’
  8. Close browser and reopen it.
• Mobile:
  1. Click Menu button in top right corner
  2. Click ‘Settings’
  3. Look for ‘Privacy & Security’
  4. Click ‘Clear Private Data’
  5. Make sure ‘Cookies and active logins’ and ‘Cache’ are checked
  6. Click ‘Clear Data’ button

Galaxy Phone:

All Samsung Galaxy phones running Android 6.0 Marshmallow or higher
Procedure

1. Turn OFF your phone and remove any charging cables
2. Press and hold the Volume UP, HOME, and POWER buttons at the same time
   • Note: On all phones before the S8 this is the button at the bottom of the screen; on the S8 Note 8 and S9, this is the Bixby button, below the Volume controls
3. Release the 3 buttons after the phone powers on and displays the Android logo
   • The phone will display No Command; after several seconds, The Android Recovery Menu should appear
   • Note: If the Android logo followed by the Android Recovery Menu doesn’t appear, you’ll need to start the process again
4.  Press the Volume DOWN button to highlight wipe cache partition
5. Press the POWER button to select it
6. Press the Volume DOWN button to highlight Yes and press the POWER button to select it
7. After the Cache Wipe is complete, menu items will reappear, with Reboot system now highlighted, press the POWER button to select it