Troubleshooting

Hey Hike it Baby friend. We are sorry you are having problems with your login. We want to make sure you can access our website. This page is an open page for all to see, so you should never be blocked from this page.

Look through this and if you are following everything or not finding your still having an issue, please submit your problems in this form. This will help us track what’s happening and find the errors in the site. With such high volume of users we are going to have some days where the site will see issues (for example when Hike it Baby 30 or a special event is happening).

1. What device are you using?
2. What browser are you using?
3. Are you selecting a link from FB? If so you need to make sure to be in a browser? (There is a known issue in Facebook so if using that please leave Facebook and go to a browser and just try to enter website from browser then find hikes in your local area.)
4. Have you cleared cache?
5. Have you tried multiple devices?
6. Are others around you having the same problem?
7. Have you reset your internet router?
8. Can you reproduce the issue?

If you are reporting the issue to us please make sure you are ready to answer all of the above in our form

Thank you so much for taking the time to report this. We understand it can be very frustrating to not be able to login or to have error pages pop up. Please be patient with us as we are working hard to make sure your Hike it Baby experience is positive from the moment you join our community.

Also, please note if you were part of our community prior to September 2016 and this is your first time logging in from a while ago, you will want to reset your login (do a lost password) as many passwords were reset when we launched the new site. You will know this is a first time if this site looks brand new to you from past Hike it Baby experiences.

Have a great week and know we are always here to help you get online and participate, so we will answer as quickly as we can. Immediate issues can be helped with the following emails:

Updates/Cancellations to a hike: calendar@hikeitbaby.com
Tech support outside of what you are reporting in the form: techsupport@hikeitbaby.com
Issues with Hike it Baby that may not be related to website: info@hikeitbaby.com